what are the ttec engage products

Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000008977 00000 n The best outcomes. 0000010205 00000 n Regardless of the products . "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. When it comes to your customers, only the best technology will do. Privacy Policy. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. specific challenges. TTEC embraces and is committed to building a diverse . The best partners. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. News Mar 19, 2021. 0000008248 00000 n 0000008022 00000 n Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. News Mar 2, 2021. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. When it comes to your customers, only the best technology will do. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 0000119092 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Improve your business performance in any economic environment with our rightshoring and automation approach. About Us. 0000007344 00000 n s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. customers? The result: Customer experiences that feel human even when they are not. 0000017236 00000 n Diluted share countfor the full year is estimated between 47.2 and 47.6 million. 0000003537 00000 n DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000116155 00000 n Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Upselling products and services to existing customer base . delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. 0000031578 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. 0000194601 00000 n 0000005417 00000 n What You'll Be Doing . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000120061 00000 n Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Koskovich was previously COO at Telus . 0000001676 00000 n Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000116041 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000004769 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Then manage and measure it all through a single platform to grow customer lifetime value. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. from 8 AM - 9 PM ET. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. "I am thrilled to welcome Shelly to the TTEC family. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We make it easy. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000156137 00000 n Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Our TTEC work from home team has 41 preferred residency states. 0000125245 00000 n The experience economy has created an explosion of interaction volumes across a myriad of channels. 0000009179 00000 n 0000009833 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Omnichannel technology that delivers personal CX at scale. 0000038100 00000 n TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . We combine leading technology partnerships and the CX expertise to enable your success. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. We combine leading technology partnerships and the CX expertise to enable your success. from 8 AM - 9 PM ET. Contribute ideas and improvements for software products . Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. And deliver CX at scale. This site uses cookies and by using the site, you are consenting to this. 6 Reasons to consider nearshoring now GET THE GUIDE. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. AI and automation trends, High-tech goes all-in 0000003710 00000 n 0000124324 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000002397 00000 n 0000040915 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Every channel, in sync, all the time. Written by George Maybach for Fintel ->. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000124950 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. It also provides tolling and transportation. library that's as agile as weare. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Eliminate friction and create value . 0000022096 00000 n With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more PR Newswire (US) Full Year 2022. The power of big with the agility of small. 0000025542 00000 n Find and engage customers across all channels. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream 0000000016 00000 n Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Elevate your sales team through sales outsourcing, including a customized growth services playbook. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. practices and strategy, Want to reach more customers? Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. journeys, 5 digital transformation TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . Outsourced customer experience and technology 0000026716 00000 n Empower your frontline employees Learn more. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Forward-thinking companies view customer experience transformation as an investment in the future of their business. Gain a competitive advantage through automation. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000006467 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. For 40 years, our business has been helping companies make their customers happy. 0000020166 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000008880 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Cision Distribution 888-776-0942 XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. )~&njp~~? r\a W+ Improve your business performance in any economic environment with our rightshoring and automation approach. 3 years or more of data analysis experience or equivalent experience. Don't wish for happy customers. 0000105286 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000009592 00000 n TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. strategies for right now, Building for CX: End-to-end possibilities, Top customer service Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Locations. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. . 0000163153 00000 n 0000041483 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Consumers choose where, when and how they interact with you. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. . 0000001643 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000006709 00000 n For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Your customer's journey, guided by technology. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. 0000007921 00000 n journeys, 5 digital transformation Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. 0000003270 00000 n 0000028129 00000 n 0000194413 00000 n Omnichannel, CRM, Automation, AI, we have them all. Everything you need to reimagine your CX and make your customers smile. 0000124652 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Empower your employees with the right training and tools to deliver amazing customer experiences. 0000005949 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We help you design, build, operate, and. 0000006957 00000 n Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. And, when that experience makes customers and employees happy, its an investment that sustains itself. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream What you'll be doing: V"x(aL|i4c#\rFXX~lle4|Q;M Customer experiences, from marketing to sales and service, are now reflections of the brand. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Native CDP and native omnichannel together in one platform. F|66Hxw 0000074192 00000 n Privacy Policy. 0000002727 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000037328 00000 n H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ 0000125548 00000 n Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Tuchman continues, "I'm more excited than ever about our business. 0000030939 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Our services help you design, build, and operate exceptional customer and employee experiences. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . There are three types of analytics. Custom built to solve your specific challenges. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.".

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