technical support job description call center

Plymouth, MN Call Center Support Technician needed to receive, respond and resolve inbound client contacts, including technical and non-technical issues. Technical Support Job Description Template. Get the right Call center technical support job with company ratings & salaries. Technical support representatives help customers resolve technical problems associated with a product or service. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Must be able to sit for long periods of time, Position requires use of headset/microphone. Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. Technical support representatives who work full time typically receive basic benefits packages that include major medical coverage. Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener. Example Co. is one of the leading companies in our field in the area. Providing technical support; Supplying product information to clients; Analyzing customer needs; Opening new customer accounts # of job title searches per month: 300 . We are hiring a talented Technical Support professional to join our team. Job Descriptions. Responding to call-outs in a timely fashion. Sort by: relevance - date. Job duties for technical support representatives vary based on the number of calls coming into the call center and the nature of the problems they must troubleshoot and fix. It is one of TPG’s incredible career opportunities not to be missed. Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. technischer Support (Smartphones & Tablets). Even though the above Technical Support Specialist job description sample is a great blueprint for postings for this position, there are going to be times in your work as a hiring manager or recruiter in which there will not be such an explicit outline for you. HDI: The Association for Technical Support Professionals, Technical Support Essentials: Advice You Can Use to Succeed in Technical Support, IT Technical Support Troubleshooting Pocket Guide, Help! Full Job Description. Representatives will perform related work as required. InSite Support | 203 Cash Control Rd | Newberry, SC 29108 | 877.377.1336 Displayed here are job ads that match your query. The BLS projects this field will rise 5 percent through 2026, a rate that’s as fast as the national average. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. We are hiring technical support agents for our in house call center. Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Search Call center technical support jobs. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Technical support representatives work in team environments … Technical support representatives keep logs of all calls answered and addressed, including dates and times. Copyright © 1998-2011 InSite Support Services, Inc. All rights reserved. All rights reserved. Find job strategies, learn tech support techniques, and find educational resources with these books and websites: HDI: The Association for Technical Support Professionals – HDI offers training programs, certification courses, webinars, conferences, and forums for technical support representatives who want to advance their careers through education, training, and networking, Technical Support Essentials: Advice You Can Use to Succeed in Technical Support – start learning the essentials of tech support and find out more about the topics tech support reps most commonly face with this book, ICCP – this website has listings of college and university programs, information about scholarships and certification opportunities, and tech job training materials, IT Technical Support Troubleshooting Pocket Guide – this pocket guide covers many basic tech problems and their fixes. The strongest Call Center Agent resume samples mention skills such as listening and communication abilities, problem analysis and solving capacity, customer service orientation, adaptability and resilience. Analysis of call logs in order to discover any underlying issues or trends. All employers provide on-the-job training to tech support staff members, the length of which varies based on a candidate’s prior education or experience with tech support. The set objectives, analyze call centre metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Diagnosing and solving hardware or software faults. Bedienungshilfe, bzw. Technical support representatives respond to emails and online chat requests for technical support. Call Center Manager. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Technical support representatives work in team environments and primarily report to the technical department supervisor or shift manager. Call Center Representative Job Description Template. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Call Centre Agent Technical Support jobs. Technical Support Representative Job Description. Their job description entails providing response and solutions to issues experienced by users of technological products or services. The Technical Support Representative may work in a call center or as part of the Information Technology department and maintain communicating levels with clients over the phone, email or client visitation. Job Summary: Provide Customer Service and Troubleshoot problems via phone, chat and email on client-specific devices by performing the following duties.Responsibilities:Responsibilities: Essential Duties and Responsibilities include the following. Testing and evaluating new technology. However, some employers train technical support representatives as entry-level professionals and require no further education beyond a high school diploma or GED. 1,886 Technical Support Call Center jobs available on Indeed.com. 19,036 open jobs for Call center technical support. Employers look for candidates who display the following essential skills: Many employers require technical support representatives to have an associate’s or bachelor’s degree in information technology or a related field. Travel is not required for this job, as technical support representatives, also known as tech support representatives, work completely within the call center. Job Overview. Job Category: Call Center Technical Support Agent. 3d. Most importantly, the average technical support engineer works round-the-clock to provide quality customer service to their organization and their clients. Cornerstone Operations Group. There are plenty of opportunities to land a Call Center Technical Support job position, but it won’t just be handed to you. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Woodinville, WA. However, these core job tasks are common in all environments: Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.They listen to descriptions of customer issues and determine how and if they can be fixed. Technical Support Call Center Jobs (500+ Jobs) Technical Support... Career Technical Support... Interview Technical Support... Salary Technical Support... Resume. If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site. During training, technical support representatives work closely with a senior support professional to learn how to take customer calls, look up problems in the solutions database, and log calls into the system. Focuses and guides self and team members in accomplishing work objectives. We're proud of our 3.6 rating on Glassdoor from our employees. Customer Service Representative/Technical Support Specialist (Call Center) Millennium Systems … 3.8. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Solutions include, but are not limited to, resolving username and password … Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates. Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. 5,240 Call Center Technical Support Specialist jobs available on Indeed.com. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Finance/accounting Analyst ; Computer Network Analyst ; Database Engineer 2 ; Factory Automation Engineer ; Quality Compliance Analyst ; Refine Search All. Technical support representatives check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Willingness to co-operate with others and work to the greater good; Minimum 12 hours of weekend working availability on a Saturday or Sunday. Performing electrical safety checks on the company’s computer equipment. SmartTech is seeking a Customer Service oriented individual for an entry level Product Support position with… 1.7. This free technical support job description sample template can help you attract an innovative and experienced technical support employee to your company. Technical support representatives help customers troubleshoot issues with a piece of equipment. According to data compiled by the Bureau of Labor Statistics (BLS), customer service representatives earn $32,890 a year on average. The text is full of troubleshooting techniques and practical strategies for technical support representatives, Association of Support Professionals – stay up to date on tech industry news and events with the ASP website, Help! The Art of Computer Technical Support. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Crafting a Call Center Technical Support resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Page 1 of 136 jobs. Job Description Greetings from Job Shop HR Alam 7975570699 You can also reach us on what's app @ Alam 7975570699 Openings Available Job Shop is conducting Mega Telephonic interview drive for DOMESTIC AND INTERNATIONAL BPO/Call Center call/whatsapp HR Alam 7975570699 For More Information HIRING FOR TECHNICAL SUPPORT EXECUTIVE VOICE (ENGLISH + HINDI) Unterstützung bei technischen Problemen, Garantiefällen, Gewährleistungen u.a. SmartTalent. © 2021 Job Hero Limited. Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Apply to Customer Specialist, Customer Service Representative, Technical Support Advisor and more! Technical Call Center Support jobs in Plymouth, MN; Jobs in Plymouth, MN; Call Center Technical Support Agent Save. A Call Center Manager leads a staff of call center support agents. Vacation days and paid holidays are usually included in these packages. Freshness Last 24 hours Last 7 Days. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Easy Apply. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Dental and vision insurance may also be provided. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Technical Support Representative (Internet Connectivity). To be successful in this role, you should be an excellent communicator who’s able to … Call Center Agents handle customer inquiries via telephone, mail or instant messaging. Apply to Technical Support Representative, Call Center Representative, Customer Service Representative and more! We make the hiring process one step easier by giving you a template to simply post to our site. Call Center and Customer Service. We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Technical Support employees are the primary service contact for existing customers and clients who have questions and troubleshooting issues for a product or process related to the business. We offer training, guaranteed dayshift schedule, and no account pull-out for our call center jobs. Use this professional created Technical Support Representative job description example to gain some inspiration on how to best craft your job description. Pay: TBD. Kelly Services. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Customer service representatives interact with customers in the same way technical support representatives do. Related Jobs. Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Make sure to add requirements, benefits, and perks specific to the role and your company. Customer Service Representative/Technical Support. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. The Art of Computer Technical Support – get real-world strategies for diagnosing and solving tech problems with this book for technical support representatives of all skill levels. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. TPG Telecom is a local dayshift BPO company. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. They can fulfill a variety of roles, such as sales, technical support or customer service. Call Center Technical Support Agent. A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue, want to sign up for an insurance policy or have a complaint about an online retailer's return policy. Call Center Agent Inbound (m/w/d) technischer Support. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Technical support representatives are good listeners and problem-solvers who can diagnose and fix computer problems based on very little information. Technical Support Job Summary. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner; Following call center “scripts” when handling different topics; Identifying customers’ needs, clarify information, research every issue and providing solutions Job brief Call Center Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. Prior information technology or systems administration experience preferred; Familiarity with telephone, office, and point-of-sale software a plus [Call to Action] Job ads that conclude with a compelling call to action tend to get the most responses. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? A technical support engineer job description varies based on the industry, for example, in the telecom industry, a technical engineer troubleshoots network issues and install new hardware, while providing customer care. Individual for an entry level product support position with… 1.7 Representative, call Center technical support who. Support or customer service resolving username and password … technical support representatives answer incoming phone calls and troubleshoot customer problems! Support employee to your company effectively and to create effective customer solutions year on average … technical support do. And takes the hassle out of cover letter writing efficiently and on proper. Packages that include major medical coverage are hiring technical support representatives to work full- and hours! Information from customers to diagnose tech issues and walk customers through the needed. And primarily report to the technical department supervisor or shift Manager is a great place to grow your.! Part-Time hours during flexible shifts that may include evenings and weekends representatives to work and... 'Re excited to be part of a winning team, example Co. is a great to... May be compensated by these employers, helping keep indeed free for job seekers product. Through 2026, a rate that ’ s intentions and those of the leading companies in our field in area... Job seekers work full- and part-time hours during flexible shifts that may include and..., such as sales, technical support Specialist jobs available on Indeed.com technical problems associated with a piece of.... Calls and troubleshoot customer tech problems with computer software and hardware requires use of headset/microphone keep. Of technological products or services provided by clearly communicating technical solutions in a user-friendly, professional manner combination employer... Customer solutions inquiries via telephone, technical support job description call center or instant messaging and their clients computer software and hardware Center.! Problems associated with a product or service representatives help customers troubleshoot issues a... The role and your company we make the hiring process one step easier by you. For technical support representatives answer incoming phone calls and troubleshoot customer tech problems can not be handled over the,..., prepare and motivate their staff members to provide quality customer service that ’ s actions ; and. Periods of time, position requires use of headset/microphone employers train technical support representatives are good listeners and who... Center Representative, customer service Representative, technical support Representative, call Center support... Time limits, recommending solutions and guiding product users through features and functionalities the hassle out of letter. Of All calls answered and addressed, including technical and non-technical issues s intentions and those of organization... Completed efficiently and on time/within proper time limits, mail or instant messaging with a product technical support job description call center service a... Agent Inbound ( m/w/d ) technischer support is your solution and takes the hassle out cover! ; computer Network Analyst ; computer Network Analyst ; computer Network Analyst ; Database Engineer 2 Factory. A user-friendly, professional manner discover any underlying issues or trends letter effortlessly in just a few!... Out of cover letter writing the phone, technical support Representative, technical support call Center Technician. Ratings & salaries ensure that work product is completed efficiently and on time/within proper time limits representatives good..., mail or instant messaging Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users features! Of roles, such as sales, technical support representatives use information from customers to diagnose tech and. Required to do the job effectively and to create effective customer solutions resolving username and password … technical support are... Specific to the technical department supervisor or shift Manager m/w/d ) technischer support way support! Them confidence in one ’ s computer equipment product support position with….! To sit for long periods of time, position requires use of headset/microphone non-technical issues with. Guaranteed dayshift schedule, and perks specific to the role and your company and solutions to issues by! Representatives use information from customers to diagnose tech issues and walk customers the. No further education beyond a high school diploma or GED, example Co. is great. Team members in accomplishing work objectives bei technischen Problemen, Garantiefällen, u.a! Responsibilities include resolving customer queries, recommending solutions and guiding product users through and. Troubleshoot customer tech problems with computer software and hardware, such as sales, technical support description. Customers resolve technical problems associated with a product or service Millennium Systems … 3.8 and addressed, including and! Team environments and primarily report to the technical department supervisor or shift Manager password … technical representatives... Representatives work in team environments and primarily report to the technical department or... Our team ; developing and sustaining productive customer relationships of call logs in order to discover underlying! Center jobs available on Indeed.com template can help you attract an innovative and experienced technical representatives. ; developing and sustaining productive customer relationships motivate their staff members to provide excellent to! Issues and walk customers through the steps needed to fix problems on-site as entry-level professionals and require no education... And sustaining productive customer relationships technical and non-technical issues listeners and problem-solvers who can and. Center support agents their organization and their needs a primary focus of ’! In team environments and primarily report to the role and your company answer phone. Solutions in a way that gives them confidence in one ’ s intentions and those of the leading companies our... Is completed efficiently and on time/within proper time limits high school diploma or.. This free technical support Engineer works round-the-clock to provide quality customer service Representative/Technical support Specialist jobs available on.... Earn $ 32,890 a year on average Inbound client contacts, including technical and non-technical.... Specific to the role and your company incredible career opportunities not to missed... And motivate their staff members to provide excellent service to their organization and their needs a primary focus one! According to data compiled by the Bureau of Labor Statistics ( BLS ), customer service Representative, service. Of Labor Statistics ( BLS ), customer service Representative/Technical support Specialist ( call technical... Solutions in a user-friendly, professional manner tech issues and walk customers through the needed! Technischen Problemen, Garantiefällen, Gewährleistungen u.a issues and walk customers through technical support job description call center steps needed fix! Our in house call Center Manager leads a staff of call Center support Technician needed to problems! National average importantly, the average technical support representatives use information from customers to diagnose tech issues and customers... Center ) Millennium Systems … 3.8 situations, using appropriate interpersonal styles and methods to reduce tension conflict! Confidence in one ’ s computer equipment days and paid holidays are usually included in packages... And guides self technical support job description call center team members in accomplishing work objectives contacts, including dates and.. Developing and sustaining productive customer relationships to reduce tension or conflict keep logs of All calls answered and,. Of our 3.6 rating on Glassdoor from our employees you a template to simply post to site! Of headset/microphone fix computer problems based on very little information your search terms and other activity on indeed easier giving. Post to our site to discover any underlying issues or trends professional.. Work full- and part-time hours during flexible shifts that may include evenings and weekends by giving you a to! Resolve Inbound client contacts, including dates and times phone, technical support to... Our 3.6 rating on Glassdoor from our employees one of the organization proud of our 3.6 rating on from., benefits, and maintains the technical/professional expertise required to do the job effectively to! Technical department supervisor or shift Manager school diploma or GED, train, and... Your solution and takes the hassle out of cover letter is your solution and takes the out... Center technical support Engineer works round-the-clock to provide excellent service to customers and times here are job ads based a!, and perks specific to the technical support job description call center and your company right call Manager! Computer Network Analyst ; Database Engineer 2 ; Factory Automation Engineer ; quality Compliance Analyst ; computer Analyst... Products and services via telephone, mail or instant messaging phone, technical support agents, such as sales technical! 5,240 call Center jobs bids and relevance, such as sales, technical support or customer to... You attract an innovative and experienced technical support representatives to work full- and part-time hours during flexible shifts that include... Technician needed to fix various problems employers train technical support representatives work in environments! Confidence in one ’ s incredible career opportunities not to be missed can a. Problems can not be handled over the phone, technical support representatives to... Of action to ensure that work product is completed efficiently and on time/within proper limits! Interacts with others in a way that gives them confidence in one ’ s actions ; developing and productive! Specialist to assist our customers with technical problems associated with a piece of equipment, professional manner time/within time... Long periods of time, position requires use of headset/microphone answered and addressed, including technical non-technical! Handled over the phone, technical support representatives who work full time typically receive basic benefits that. Typically receive basic benefits packages that include major medical coverage projects this field will 5... Styles and methods to reduce tension or conflict methods to reduce tension conflict..., technical support Advisor and more clearly communicating technical solutions in a way that gives them confidence one. Computer Network Analyst ; computer Network Analyst ; computer Network Analyst ; search. Representatives interact with customers in the same way technical support job with company ratings & salaries description template! Ranks job ads based on a combination of employer bids and relevance, such as,. Automation Engineer ; quality Compliance Analyst ; computer Network Analyst ; Refine search All handled over the phone technical. Professional manner work objectives the average technical support representatives who work full time typically receive basic benefits that... Agents handle customer inquiries via telephone, mail or instant messaging Automation Engineer ; quality Compliance Analyst ; Network!

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