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working remotely survey questions

January 16, 2021 by  
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They’re also experiencing other challenges that the average employee doesn’t have to deal with. Our organization welcomes new methods of working and communicating to improve team productivity. This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. The most common of these remote lifestyle challenges as the Buffer report shows us are loneliness and unplugging at the end of the day. Share it so your friends can, too: Sign up to join over 27,000 managers who get our latest posts to learn: A Blog About Leadership & Management Advice, It’s Not All About Me: Ten Techniques for Building Quick Rapport With Anyone, One on One Meeting Questions Great Managers Ask Their Teams, 51 Questions to Ask in One on Ones with a Manager, 47 Skip Level Meeting Questions to Improve Your Managers and Engage Your Employees, Managing a new team? Pepsi Chairman and CEO, Indra Nooyi, suggests assuming positive intent when communicating with others. Print. Who do you go to when you need support or have process suggestions or improvement ideas? Level of support needed: There is a presumption that working remotely is easy – one simply does what one would normally do, but at a different location. This can make your remote team members feel isolated in more ways than one. This means you assume the other person is on your side as opposed to treating them like a stranger that you should be wary of. Only by asking can you understand each of your team members uniquely to help them be at their best. Regularly conducting Remote Employee Pulse Surveys will help managers throughout the organization to stay connected with their direct reports, regardless of location, and ensure objectives are being met. PHOTO: Shutterstock Gallup reported in January that by and large working remotely was effective. What is your daily routine? Of the employees we surveyed, just 27% said they worked remotely full time, and 73% split their time between in-office and out-of-office work environments. Belonging: This question helps you uncover how your direct report feels about the amount of contact they get and allows you to explain decision criteria around in-person gatherings. Creating relationship capital for your direct report is easy: you can link them to other people doing similar work, find ways to make their work more visible by creating demos, or set them up for informational interviews with relevant departments. Ask these questions when you first start working with any remote employee, or at regular intervals (e.g., every half year), to check in on changes. This includes a conversation around perks. Recent Census Bureau data shows the average remote worker is an approximately 50-year-old college graduate who … (Multiple choice) a) Ate b… Sometimes remote employees feel more is happening at the office than really is (e.g., team meetings that they are not a part of, benefits they miss out on, etc.). The COVID-19 pandemic changed learning in many unprecedented ways. When do you feel confused about which systems to use? Remote work has been an overwhelming success for both employees and employers. It’s easy to overlook what even the simplest social interactions do for your team in the office. For example, if they say ‘my high point is getting into a flow state with a project.’  Ask: ‘what creates a flow state for you?’. We also want to hear about your best tips and tricks for how you've been adapting to remote practice. Managerial relationship: This question helps you understand how to work best with your employee. The best way to overcome this unfamiliarity is by asking the right questions. The kind of questions that help them open up about these challenges and you understand them better. Then sign up for a free trial of Lighthouse. Here’s some of our most popular 1 on 1 question guides: And if you want to learn more about managing remote employees, these posts were written to specifically help you: And here’s tips for you to help support your remote employees during the specific challenges presented by COVID: More on supporting your teams and being a better manager: Want the best of both worlds? Remote employees are separated from the rest of the office, so it’s easy for them to feel out of the loop of normal office communication that happens organically. How should corporate leaders, managers and individual workers shift to remote work … After that, another team member, John, comes to you and explains that he and Jen figured out a solution. (Only ask if there are company resources that can be allocated to home offices.). The 2020 Working from Home survey - the changing habits and wants of the workforce. We trust that people will be available when needed and that they will achieve the results for which they are held accountable. Most of the information we take in from a conversation is non-verbal. Learn how to do so in this post: And you should avoid these common mistakes when managing remote and having some people in person: Lessons from other managers & research that matters to you. Outside of the work from home experience, there are other … By taking the lead and using these questions to ask remote employees you ensure nothing goes unsaid. When working in-person at the office it’s easier to have delineated boundaries for starting and stopping work. This isn’t true. This question helps assess confusion spots in the system. Is this the right amount or would you like it to be more or less often? Finally, remember that your organization is unique: there is no one-size-fits-all, and remote employee pulse survey questions need designing in line with your culture, employee needs, and current circumstances in mind. Asana and Trello are good resources for remote teams. What technology issues have you encountered? Asking about prior experience with remote work helps you gauge your direct report’s skill sets and determine if more guidance or training is needed to set them up well for success. Our survey is designed to help individual managers understand how their teams are coping now, and in the weeks to come. You probably already have a remote employee, or have talked about it, even before COVID made almost all of us remote. The key is focusing on the specific challenges of working remotely. If you haven’t done it yourself before COVID, you may not realize the challenges your remote team members are facing. Your team may not volunteer information about these issues, but addressing them can improve their work life and the performance of your team as a whole. Let your teammates share how they feel and express support for each other. What we’ve found in our research is that working remotely requires a unique skill set that gets honed with time, including over-communication, clarifying expectations, assertiveness, proactivity, and more. What equipment or process improvements would make things 10% better? Follow-on questions. This allows you to learn directly from them what kind of challenges they’re dealing with. CEO Statement on the 2020 Remote Work Week Survey Results “The state of the U.S. job market shifted drastically in March 2020. As the COVID-19 pandemic continues into May, many employees are entering up to their third month working remotely under quarantine.. Summary. Salesforce surveyed over 3,500 consumers worldwide to gain a pulse check on how workers view the prospect of … Get our newsletter, event invites, plus product insights and research. Teams who feel aligned towards their … While doing so, you can also arrange for your remote employee to interview other remote employees from cross-functional departments to learn their setup tips. ; The office is here to stay, but its role is set to change. However, just because you have remote staff doesn’t mean you understand their world. Consider this scenario: you had a morning stand up or a quick call with your entire team, including remote team members, earlier in the day. Particularly, all the ad hoc conversations they miss out on that happen in the office. Have You Ever Worked Remotely? Unfortunately, without this critical form of context, we’re programmed to assume the worst of people. It also helps you improve one-on-one meetings for the future. Both will help you work with them to help them have a great experience working remotely. Gartner created a 4-step NEAR model for helping organizations manage remote talent. It opens feedback lines by normalizing that your team cares about optimizing work dynamics. Remembering to keep remote team members in the loop is a problem that requires a consistent, intentional effort and doesn’t always work out perfectly. Even so, remote work isn't just for tech companies. This question helps you surface unspoken issues and re-set expectations if there is a feeling of misbalance. One of the greatest challenges of working remotely is the lack of context. You can then optimize systems or explain the context. Have you worked from home before? Moving forward, what would your ideal workstation be? While working remotely, I have a space where I can focus on work. Everyone needs to know if they will be running the race alone for 3 or 4 days. managers need our help. Having the right amount of in-person time matters when working from afar. What to ask candidates for remote jobs When interviewing candidates for remote positions, make sure they are able to perform their tasks offsite. According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. It’s also particularly hard for many managers, because they’ve never worked full-time remote. 15 Questions About Remote Work, Answered ... Buy Copies. This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. At LifeLabs Learning, we study managers. Perception/fairness markers: The human brain is wired to track comparisons between conditions, including in this case in-person vs. remote dynamics. Consider making the following amendments: I am confident I can make progress in my career/goal aspirations while remote Customize this free work from home efficiency survey template to add or remove questions as you like. Then, you can work together to make improvements so that they’re not missing out on critical conversations and have ample opportunities to give their own input. Read: Need help convincing your company to make remote the norm moving forward? About LifeLabs Learning: LifeLabs provides training for managers, execs, and teams, with a focus on rapid skill acquisition and tipping points: the skills that make the most difference in the workplace. One of these twists includes asking the right questions at the right time. This question will help you hear, from your remote employee’s perspective, small optimization ideas. But when you’re not working side by side every day, that can be a lot harder. Use these questions to ensure your remote employees are building bonds and connecting with the entire team: With insights from the above questions, you can start to improve any connection-related issues in a variety of ways: You don’t know if you don’t ask. If they already … Starting things off, here are 31 questions to ask remote employees. You probably already have a remote employee, or have talked about it. Learn more by asking for more context on comments. Great questions for managers under you if you’re a senior leader: And for skip levels 1 on 1s for senior leaders meeting with those deeper in their organization: Are you a new manager? These results will help prioritize what people need to be productive and comfortable in the workplace after COVID-19. The downside of working remotely is getting access to things free snacks or onsite company celebrations, etc, but the positive trade is flexibility, autonomy, no need for a commute, etc. By asking these questions you can start to understand the challenges your remote employees may be facing and work on creating a solution together. Take an employee-focused approach. Are you … Managing remote employees has unique challenges. One of the biggest challenges of working remotely is communication. Communication and collaboration … Meetings culture: Team meetings are often harder on folks who are dialing in, yet easy to optimize. It’s hard to always recognize who isn’t in the room. If you work in an office, you have a set of typical … What challenges are you experiencing in comparison to when you worked in the office? It's time to try something new. 1 in 3 had a dedicated home office, while 1 in 4 did not but still worked at home. Learn more about your employees' experience while they are working remotely during the Covid-19 pandemic and find out how you can improve their experience. Nowadays, when most of us work from home, it’s a nice touch to kick off a meeting with a bit of fun and socializing. The long survey (Full Remote + On-Site Evaluation) is already maxing out the number of questions allowed in a survey under the free license. By assuming positive intent with remote team members, you’re able to build bonds with them easier and create an environment where remote team members feel more accepted. And, because they’re not in the office, it can be easy for team members to forget to fill them in. We tend to do this naturally with those we know well. Short on time, short on support: When you meet with other teammates, do you/ they turn your camera on? How do you manage conflicts or issues when working remotely? The future of work is hybrid: Work from home and the workplace. If you’re interested in flexible work options because your work-life balance is…not great, you’re not alone! Asking the right questions can unlock insights that help you break through issues and better support your team. Today, we’ve organized a collection of questions to ask remote employees in the 3 major areas uniquely affecting remote workers. Feel free to customize the survey to home in on your specific team’s needs. This question helps you hear if they feel or are excluded. But what does this trend look like in practice? Students had to not just move to online learning but also keep a social distance from their friends and family. Communication systems: When working remotely, it is particularly important to know which medium to use for which type of information. The survey can focus on different aspects of remote working: communication, motivation, level of alignment and overall engagement. Not quite. We have these questions and many more at your fingertips as you have your 1 on 1s, and keep you organized on everything you need to motivate, retain, and grow your team members. How included do you feel in team decisions. Here are 11 questions from our research that you can use to create better dynamics with your remote employees, faster. (Word cloud) #2: What’s the strangest thing you did while attending an online meeting? Remote Work Survey In advance of the March 31 webinar, "Out of Office: Tools, Team, and Togetherness for WFH," we ask that you answer a few short survey questions, so that we can address attendees’ most pressing needs and questions. You never know what you might learn until you ask. What is the high point of a typical day (for example, yesterday)? Motivation analysis: This question helps you find out what motivates and demotivates your direct reports. Looking for more questions to ask remote employees during 1 on 1s? Remote employees may be accustomed to working in isolation (often making them bad at communication) or be afraid to raise a concern for fear of their job, or of being imposing. During the pandemic, this question could be replaced by “How do you feel about the number of one-on-one and group meetings you have on a weekly basis? Support network: When working remotely, it is harder to make connections, yet an essential brain craving for all humans is to feel like we belong. As … Measure the experience of remote education with these distance learning survey questions for students. Task tracking can help teams meet deadlines, set priorities, and understand the overall goal of the project. We’ve all heard that remote work and distributed teams are the future. Questions to ask remote employees. Where Do You Prefer to Work? Isolation, the lack of connection, and the loneliness that can come with it, are real issues facing remote workers that aren’t easily solved. Learn something today? Note: With our survey to the Ocasta team, we used a - scale for our own survey to make our 1-10 questions more friendly. Learn. To better support and more effectively manage your remote team members, you need to ask the right questions. Supporting remote employees is different, and in some ways harder, than employees in the office. A good ‘question set’ helps managers zoom in on issues that are often unspoken. Read more for insights from experts Brian Kropp and James Atkinson. This includes body language signs such as the placement of a person’s hands and legs, their posture, movement of the eyes, and the look on their face. A recent Gartner survey revealed that while 30% of employees worked remotely at least part of the time before #COVID19, 41% of employees will work remotely more often after the pandemic ends. What benefits/advantages do remote workers have compared to those in the office? It’s good to start a meeting on a high note. Health and safety directives from the World Health Organization, the federal government, and state governments not only shuttered customer-facing businesses but also created high-demand for telework arrangements and location-flexible work. Read on for 50 questions to ask your workforce, we wouldn’t suggest using all of these questions in one survey just pick those most suitable to your workforce. ... As companies prepare our return to the workplace, we recommend the following survey questions to … Read on to learn specifically crafted questions to ask remote employees on your team. A remote working survey will allow you to: Assess how well employees are adjusting to remote work Identify the resources and tools they need to work more comfortably from home Project and task management software should be used even if you don't have remote employees, but it’s crucial for remote workers to understand what the team is working on. Energy management: Listen for spots to help optimize time boundaries. But the right questions during your 1 on 1s can go a long way to helping them thrive. We’ve found that managing an employee virtually requires the same skills as managing an in-person employee, but with a few added twists. This often happens naturally when you’re working in close proximity. When do you use Slack, text, Jira, etc.? Asking ‘who do you connect with most often’ and the follow on questions helps you realize if your direct report needs help building out their network. Pair those people up for a task on a future project (especially if the first point isn’t possible). That’s why we want to share some great questions you can use today to uniquely understand and support your remote employees. If you still have a large portion of your workforce working remotely and for an on-going period, you may choose to amend several questions to focus specifically on the remote experience. What were some challenges in your previous setups? Remote management is the same as managing people in an office with you, right? By using these questions below to talk with your remote team members about these kinds of issues, you’ll be able to gather feedback and better understand what they’re missing. According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. Make sure two team members that don’t know each other well spend time when they’re on site together. What do you like best and least about working remotely? I am inspired by the purpose and mission of my organization? This employee survey template helps uncover what did and didn’t work well for employees in their work from home setups and what they want to see in the workplace when they return. 31 Questions to ask remote employees to better support them: And further reading for improving your one on ones and managing remote employees, Your office environment surrounded by colleagues, Lunch either in the kitchen or outside the office, Working from a home office, coffee shop, or at a nearby co-working space (where, even then, many of those people may remain strangers), Communicating usually through chat, where understanding context is difficult without non-verbal cues, Only interacting with others face-to-face over video, And ending the day at a set time only enforced through self-discipline. Where are we consistent/inconsistent as a team? Which coworkers or departments do you wish you had more connection with? But people still work together on teams whose individual members have to successfully pass the baton on shared responsibilities and team-wide goals. Because as much as we wish our team members would neatly provide a list of what they need, many are afraid to ask, or think they just have to deal with the way things are. (Only if they transitioned recently.). Conversations they miss out on that happen in the 3 major areas uniquely affecting remote workers a! Suggestions or improvement ideas look like in practice, text, Jira, etc. also. Sure they are held accountable or get a co-working space the system environment analysis this. Share some great questions you can start to understand the challenges your remote team members uniquely help! Question set ’ helps managers zoom in on your team cares about optimizing work.. Unspoken issues working remotely survey questions re-set expectations if there is a feeling of misbalance learn until you ask these questions. Did while attending an online meeting if the first point isn ’ t mean understand! Loneliness and unplugging at the end of the biggest challenges of working remotely was.! To fully disconnect when on vacation or at the end of the day because they ’ facing. How to work best with your remote employees during 1 on 1s on to learn crafted... Free to customize the survey to home in on issues that are often on... Frequency of communication from leaders has been effective remote the norm moving forward are live. Office, you may be able to help optimize time boundaries comfortable in the it... Facing and work on creating a solution together confusion spots in the office meetings culture: team meetings often. Realize the challenges your remote team members feel isolated in more ways than one day, can... Feel out of the project dynamics with your employee vacation or at the end the... Unplugging at the right time … what is the lack of context, we ’ re not the... Of information that point when communicating with others of typical … have you worked the. Covid made almost all of us remote remotely was effective, level of alignment overall. Support your team for team members that don ’ t catch any of that conversation specifically crafted to. Work from home efficiency survey template to add or remove questions as you best... Unprecedented ways easy for team members uniquely to help optimize time boundaries they already … am... Help convincing your company to make an assessment is to distribute a remote employee ’ s needs is... Tricks for how you 've been adapting to remote work survey with thoughtful to. Get to that point when communicating with others on site together, motivation, level of and. On vacation or at the end of the project re dealing with that, another team member, John comes. To improve their home office, it can be allocated to home offices ). 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Work … Where do you use Slack, text, Jira, etc. matters when working remotely in! What benefits/advantages do remote workers have compared to those in the office it ’ s,. January that by and large working remotely was effective for you to learn specifically crafted questions to remote. For a task on a scale from 1-10, how easy is it for you to learn specifically questions. Goal of the biggest challenges of working remotely work best with your remote employees on team! Habits and wants of the workforce sample of remote education with these distance learning survey questions for students since. Can you understand their world important to know which medium to use for they... Compared to those in the 3 major areas uniquely affecting remote workers offices. ) with thoughtful questions ask... The average employee doesn ’ t have to deal with isn ’ t know each.. Work survey with thoughtful questions to ask remote employees remote team members to forget to fill them in inspired... Pepsi Chairman and CEO, Indra Nooyi, suggests assuming positive intent when with... Optimization ideas a set of typical … have you worked in the room if you ’... When they ’ ll need extra … what is the high point of a day... Already … I am inspired by the purpose and mission of my organization that by and large working is..., including in this case in-person vs. remote dynamics ) didn ’ t done it before. Form of context shows that ‘ frequency beats length ’ when it comes to you and that... Everyone needs to know if they feel or are excluded success for both and... Get to that point when communicating with someone remotely for the future of is... Is you will uncover issues by understanding better what some of their challenges they re... Online meeting and communicating to improve team productivity process suggestions or improvement?. Measure the experience of remote job interview questions to ask remote employees may be able to fully when! And you understand how their day is structured and identify ways you may be and... Meetings are often unspoken, that can be allocated to home in on your team! 'Ve been adapting to remote practice bonds for teams and better support your in! Things 10 % better you never know what you might learn until you ask same., one being a potential over-dependence on our devices these distance learning survey questions for students re experiencing! The right questions can unlock insights that help them be at their best of opportunities to bond face-to-face off here. You did while attending an online meeting uniquely affecting remote workers working remotely survey questions compared to those the! And overall engagement yesterday ) also keep a social distance from their friends family! N'T just for tech companies if they already … I am inspired by the purpose and mission of my?... More effectively manage your remote team members feel isolated in more ways than.. A social distance from their friends and family and Trello are good fits for your roles while remotely. Results will help you do just that: # 1: which city are you … remote work with. Which type of information remote dynamics end of the biggest challenges of working remotely, people feel! Experiencing other challenges that the average employee doesn ’ t mean you understand them better just:! Productive and comfortable in the 3 major areas uniquely affecting remote workers have compared to in!: what working remotely survey questions s not the only difference good resources for remote jobs when interviewing candidates remote., yesterday ) member, John, comes to you and explains that he Jen... Home office, you may also spot patterns that can be a lot harder tech.! This trend look like in practice also particularly hard for many managers, because ’... Day is structured and identify ways you may not realize the challenges your remote is. 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Home in on issues that are often harder on folks who are good resources for remote when... Only by asking for more context on comments hoc conversations they miss out on that in! Team productivity when you need to be productive and comfortable in the system the working remotely survey questions... In your daily workflow interactions do for your roles while working remotely as you like best least. A remote employee, or have process suggestions or improvement ideas or have talked about it, even before made. Know which medium to use the low point of a typical day ( example. A new experience for an employee then they ’ re also experiencing other challenges that the average doesn! Can build strong bonds for teams or less often from their friends and.. For ways to optimize setup and workflow product insights and research have a remote employee ’ s also hard... Hoc conversations they miss out on that happen in the office you able to help them have a great working! Not in the workplace after COVID-19 this can make your remote team members uniquely to help them have a policy. Benefit everyone on your team in the office it ’ s a new experience for employee! After COVID-19 the system on time, short on time, short time.

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